FAQ

Returning your order is easy via our "Return form". Log in with your order number and the postal code used for your purchase, and download your return label (digital or printable).

Pack your items securely (ideally in the original box), add the packing slip or order confirmation, and drop off your parcel at a parcel point.

We recommend choosing a shipping method with tracking and/or insurance.
Returns can be made within 30 days of the shipping date. Return shipping is at your own expense and will be paid during the process.

No stress! While the original packaging is preferred, it's not required. You can return your items in any sturdy box as long as the products are well-protected. Just make sure to include the packing list or order confirmation.

For all EU countries, return shipping isn’t fully covered by STOX. You’ll pay for the return label when registering your return.

We do contribute to the costs:

• Returns from Germany or Austria: €3.95
• Returns from other EU countries: €6.95

This way, we keep our return policy sustainable and fair.

You can try them on like you would in a store. If they’ve been worn extensively, we can’t accept the return.

Unfortunately we don't offer exchanges. If you’d like a different item, just return your current one and place a new order.

You can track the status of your return on our returns page. Just enter your email address and order number to get the latest update.

Once your return reaches our warehouse, we’ll process it within 1 to 10 business days. As soon as we've assessed it, your refund will be on its way. You’ll get your money back using the same payment method you used to place the order. Depending on your bank or payment provider, it might take up to 5 business days, but usually it’s a lot quicker.

Heads up: paid with a gift card? Shoot us a message at [email protected] and we’ll sort a new voucher for you.

Fair question. We want you to try STOX risk-free, even though socks fall under hygiene rules where returns aren’t mandatory (yep, EU law). That said, we still offer 30-day returns because we stand by our products. To keep this option sustainable, we don’t cover return costs.

We’ll refund you via the original payment method. Gift card? We’ll issue you a fresh one. Credit card? Straight back to your account. You’ll get a confirmation email as soon as the refund is processed.

Easy. If your whole order was paid with a gift card, we’ll send you a new gift voucher once your return is processed. Just contact us at [email protected], and we’ll make it happen.